We don’t want the festivities to get in the way of you being able to access the services available from MoneyPlus, so we’ve pulled together some FAQs to help answer some of the queries you might have.
How do I make a payment?
There are three ways to make payment to MoneyPlus:
- Using a debit card through our secure payment line or
- Bank transfer
- Speak to a member of the team
Make a payment using a debit card
Call our secure payment line on 0161 837 4000 – calls to this number are now free from mobiles as well as landlines.
- Make sure you have your reference number and debit card details to hand.
- Select option 1 when prompted
- Followed by option 1
- Make the payment
Make a payment by bank transfer
You can make an online payment by bank transfer using the details below:
Sort code: 16-22-27
Account number: 10885284
Please quote your reference number and name as your payment reference.
Make a payment by speaking to a team member
Alternatively you can speak to one of the team to make a payment. Please call 0161 837 4000, select option 1 followed by option 2. Click here to see our Christmas opening hours.
Struggling to make a payment?
If you are struggling to make your due payment, please call us as soon as possible as there are different options available and we are here to help. Call one of our friendly team today on 0800 988 8168 so we can talk through the alternatives. Click here to see our Christmas opening hours.
Access your plan 24/7
Our easy to use online portal gives customers real time information about their plan. From an overview of your plan’s progress to a record of payments made to the companies you owe money to – you can access essential information about your account 24/7. Click here to log on to the portal. If you need any help or if you’re having problems logging in, please email us on firstname.lastname@example.org.
A company I owe money to has been in touch, what do I do?
Don’t worry, this often happens at this time of year as they want to make sure they receive a payment from you over the festive period.
If you receive any letters or emails, please forward them to MoneyPlus and we’ll take care of it for you. Did you know you can also send us a photo of any correspondence you receive using your smartphone. Simply email the picture to us at email@example.com and we’ll do the rest.
If you prefer to send the letters to us via post, you can request pre-paid envelopes from us by emailing firstname.lastname@example.org – remember to quote your name and reference number in the email. You can also request envelopes over the phone, call us on 0161 837 4000.
Christmas opening hours?
|21st to 23rd (Mon – Wed) December||Open 8am – 8pm|
|24th (Thurs) December Xmas Eve||Office closed|
|25th (Fri) December Xmas day||Office closed|
|26th (Sat) December Boxing day||Office closed|
|28th (Mon) December BH Monday||Office closed|
|29th to 30th (Tues – Wed) December||9am – 5pm|
|31st (Thurs) December New Year’s Eve||9am – 2pm|
|1st (Fri) January New Year’s day||Office closed|
|2nd (Sat) January||Business as usual
10am – 2pm