Welcome to MoneyPlus

As of April 16th 2018, Debt Management Plans previously managed by Money Village are transferring to MoneyPlus. We’re looking forward to offering you support and advice, as you continue on your journey to financial freedom.

As part of the transfer, we won’t be changing your original terms & conditions, or the agreements that you have in place with creditors. Your monthly payment amount will also remain the same, but once the transfer is complete you’ll have full access to all the benefits that come with a debt solution from MoneyPlus.

As well as telephone access to our specially trained team of advisors, you’ll also have access to your account, 24-hours a day, through your online customer portal. From here you can upload documents, send secure messages to advisors, make online payments and even book in for reviews, all on your mobile, PC or tablet, from the comfort of your own home.

We’ll be contacting all Money Village customers shortly with all the infomation you’ll need, but if you have any questions in the meantime, see our FAQ section below or contact us by emailing moneyvillage@moneyplus.com stating your full name and Money Village Reference Number.

Who are MoneyPlus?

    • You’re in safe hands – MoneyPlus is one of the largest providers of debt advice in the UK and we’ve been offering financial support for over 20 years
    • Putting our customers first – We’re fully authorised and regulated by the Financial Conduct Authority and are committed to working together to provide a full and fair service
    • Going above and beyond – We are the only known company in the UK debt advice sector that will protect your money in a ‘bonded’ client account
    • We’re award winners – We’ve achieved the Investors in People – Gold Award which means that we understand a happy workforce, makes for happy customers
    • We do more – MoneyPlus were the first company in the debt advice sector to be able to provide legal advice for customers who need it, through our very own firm of solicitors, MPG Legal

To speak to an adviser call 08000 114 999

Contact Money Village




Money Advice Service

The Money Advice Service

To find out more about managing your debt and receiving free debt advice visit moneyadviceservice.org.uk or read the article Options for Paying off your Debt.

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Living in Scotland?

If you live in Scotland you can find out more about managing your debt by reading the debt advice and information package created by Scotland’s Insolvency Service.

Frequently Asked Questions

Will I hear from you soon?

You’ll shortly receive Welcome information explaining more about us, the services we offer, and useful information about how your plan will work and the benefits of being in a debt solution with MoneyPlus. Until you receive further information, your plan will continue as normal and you won’t need to change how you manage it.

What if I don’t want to change companies?

We hope this is not the case as we are looking forward to welcoming you to MoneyPlus. If however, you do decide that this isn’t what you want, please call us to discuss further on 0800 037 7071. One of our agents will be happy to take your call and will explain the other options available to you.

What are my contractual options if I don’t want to continue with my Debt Management Plan?

You have the right to cancel your plan at any point, and deal with your debts as you deem appropriate. If you would like to explore other options then the Money Advice Service offers a variety of free and impartial money advice, a range of guides, tools and calculators designed to help you. Please visit www.moneyadviceservice.org.uk

Is MoneyPlus Group regulated?

Yes we are, we are authorised and regulated by the Financial Conduct Authority. The FCA’s (Financial Conduct Authority) aim is to ensure that consumers interests are adequately protected by ensuring consumers are placed at the heart of financial services businesses. The FCA do this by monitoring and regulating the industry to ensure that companies follow the right Principles and act with integrity.

Will my creditors contact me?

Your plan remains in place and with it, all the agreements with your creditors. As long as you continue to make your payments as usual, you shouldn’t receive any additional contact.

What if I’m struggling to make my payments?

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What if I need additional specialist support or someone to act on my behalf because of ill health or other personal reasons?

We are able to offer tailored support via our Specialist Care Team. If you would like someone to represent you then please let us know and we can provide you with a 3rd party authorisation form to complete. If you feel that you may benefit from additional support, please contact us on 0800 037 7098 to discuss this further.

 

How will my personal data be used by MoneyPlus?

We will process your information in accordance with the Data Protection Act 1998 and other associated legislation which we must comply with. To find out more, you can read our Privacy Notice.

 

How do I complain?

If you would like to make a complaint, you can do this by calling our complaints team on 0800 988 2318, in writing to Complaints, MoneyPlus Group, Riverside, New Bailey Street, Manchester, M3 5FS or by email using the address complaints@moneyplus.com.