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1. About our policy

This cookie policy indicates MoneyPlus Groups policies regarding the collection and use of visitor information, and our use of cookies and similar technologies, in relation to our website moneyplus.com, and our email and sms marketing activities.

This cookie policy will inform you about what data collection methods (including cookies) we use, what information is collected by our website, how this information will be used, with whom the information may be shared, and your rights.

By visiting our website you consent to our processing of your information as set out in this cookie policy and to the use of the technologies listed.

2. Collection and use of visitor information

2.1 What data collection methods (including cookies) do we use on our website?

We use a range of data collection methods and technologies on our website, which we use to collect data for the purposes of transactions with you, gathering statistics and analytics on our website traffic and users’ behaviour, evaluating our marketing effectiveness, requesting user feedback, and to improve our website and customer satisfaction. We also enable third party cookies and other technologies through our website, such as those used by advertisers. These technologies place cookies and JavaScripts in your web browser cache, and may use IFRAMES or other technologies to show third party content. All modern web browsers allow cookies and JavaScripts to be disabled through browser security settings, but parts of our website may not work correctly if your security settings are set too high. At the time of writing, the following technologies maybe in use on our website:-

COOKIE NAME PURPOSE
Forms We collect information from you that you enter into any form (e.g. the debt test, callback request form) on our website. We receive this information when you submit a form. For information on how this data is used is used see section 2.3.
MoneyPlus Group cookies PHPSESSID This cookie is essential for the debt test form to operate and will be deleted when you close your browser.
We place our own first party cookies and other data files in your web browser cache for the purposes of operating our website, including session cookies necessary to use the debt test on our website (our session cookies are currently named PHPSESSID at the time of writing).
Google analytics __ga We use the Google Analytics service to collect and analyse information about how our visitors use our website. The service collects information in an anonymous form, including the number of visitors to our website, where visitors have come to the website from, and the pages on our website visited. We use this information to compile statistical and other information about the website in the form of reports. The information collected will also used by Google. The service places a JavaScript and several cookies on your web browser to operate. See below for a full list of individual cookies used by Google Analytics.
Advertising test_cookieOrblb
wfivefivec
We use a range of services in connection with advertising, including enabling third party cookies to track when our website has been visited from an advert of ours shown on a third party website (e.g. a click through).Third party advertising networks may place third party JavaScripts and cookies in your web browser cache to enable management of adverts and click-throughs, including tracking of views and clicks. As at the time of writing, the services and third party advertising networks we use include the following:-

DoubleClick which is a service operated by Google to manage advertising sales, which at the time of writing places a JavaScript called test_cookie in your web browser cache, as well as placing a clear gif image on the website. By tracking visitors, DoubleClick may display adverts for us on third party websites.

Youtube visitor_info1_livePREF We use YouTube to display videos on our website. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. At the time of writing these cookies are called visitor_info1_live and PREF.

 

2.2 What information do we collect?

We will collect name, address, log-in, transaction, payment and other information which our visitors enter into forms completed and submitted through our website.

Our technologies above also capture information about your use of our website, including where you visited our website from and click-throughs, what pages you visit, your use of each page (taps, clicks, gestures, cursor movements, scrolling, and key presses, and information entered into forms), and your feedback.

We also collect your browser information, including your browser make (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome), your operating system (e.g. Microsoft Windows, OSX, Android), your IP address (a unique identifier allocated to your computer for your connection to the internet), and your domain name.

Our own and third party cookies and other technologies will also be used to collect information to track visits to our website and advertising. Please see further Paragraph 2.1 ‘What data collection methods (including cookies) do we use on our website?‘ above.

2.3 How will this information be used?

We respect your privacy and may use your information:-

  • to process any registration for an account on our website and for the subsequent administration of that account;
  • to process enquiries through our website;
  • to process any ticket purchases or other transactions through our website;
  • to log various usage and statistical information about your use of our website;
  • to administer the website and gather broad demographic information about users of the site;
  • to keep you informed about MoneyPlus Group Limited and our services;
  • to send you offers and promotions from MoneyPlus Group Limited and third parties, including details of special offers, promotions, new products and services;
  • to advise of changes to our website;
  • to improve our website, and to customise our website for our visitors; and
  • to track and manage advertising.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further Paragraph 3.3 ‘Opt-out Procedure‘ below.

2.4 Who will we share your information with?

We may disclose information to:

  • our regulators, lawyers and auditors;
  • other companies within our group;
  • persons where required by law under a court order or subpoena;
  • third party service providers or agents acting on our behalf; and
  • providers of any of the services and technologies identified in Paragraph 2.1 ‘What data collection methods (including cookies) do we use on our website?‘ above and advertising networks.

3. Your rights

3.1 Retention

Personal information will be retained for as long as the purpose for which it was collected continues, in accordance with the Data Protection Act 1998. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements.

3.2 Access Rights

Under the Data Protection Act 1998, you are entitled to a copy of any personal information we hold on you, but we may charge a fee of no more than £10 for providing this information.

Cookies Set By Google Analytics
Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

Cookie Name Expiration Time Description
_ga 2 years Used to distinguish users.
_gid 24 hours Used to distinguish users.
_gat 1 minute Used to throttle request rate. If Google Analytics is deployed via Google Tag Manager, this cookie will be named _dc_gtm_<property-id>.
AMP_TOKEN 30 seconds to 1 year Contains a token that can be used to retrieve a Client ID from AMP Client ID service. Other possible values indicate opt-out, inflight request or an error retrieving a Client ID from AMP Client ID service.
_gac_<property-id> 90 days Contains campaign related information for the user. If you have linked your Google Analytics and Google Ads accounts, Google Ads website conversion tags will read this cookie unless you opt-out. Learn more.
__utmx 18 months Used to determine a user’s inclusion in an experiment.
__utmxx 18 months Used to determine the expiry of experiments a user has been included in.
__utma 2 years from set/update Used to distinguish users and sessions. The cookie is created when the javascript library executes and no existing __utma cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmt 10 minutes Used to throttle request rate.
__utmb 30 mins from set/update Used to determine new sessions/visits. The cookie is created when the javascript library executes and no existing __utmb cookies exists. The cookie is updated every time data is sent to Google Analytics.
__utmc End of browser session Not used in ga.js. Set for interoperability with urchin.js. Historically, this cookie operated in conjunction with the __utmb cookie to determine whether the user was in a new session/visit.
__utmz 6 months from set/update Stores the traffic source or campaign that explains how the user reached your site. The cookie is created when the javascript library executes and is updated every time data is sent to Google Analytics.
__utmv 2 years from set/update Used to store visitor-level custom variable data. This cookie is created when a developer uses the _setCustomVar method with a visitor level custom variable. This cookie was also used for the deprecated _setVar method. The cookie is updated every time data is sent to Google Analytics.