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1. About our policy

This cookie policy indicates MoneyPlus Groups policies regarding the collection and use of visitor information, and our use of cookies and similar technologies, in relation to our website, and our email and sms marketing activities.

This cookie policy will inform you about what data collection methods (including cookies) we use, what information is collected by our website, how this information will be used, with whom the information may be shared, and your rights.

By visiting our website you consent to our processing of your information as set out in this cookie policy and to the use of the technologies listed.

2. Collection and use of visitor information

2.1 What data collection methods (including cookies) do we use on our website?

We use a range of data collection methods and technologies on our website, which we use to collect data for the purposes of transactions with you, gathering statistics and analytics on our website traffic and users’ behaviour, evaluating our marketing effectiveness, requesting user feedback, and to improve our website and customer satisfaction. We also enable third party cookies and other technologies through our website, such as those used by advertisers. These technologies place cookies and JavaScripts in your web browser cache, and may use IFRAMES or other technologies to show third party content. All modern web browsers allow cookies and JavaScripts to be disabled through browser security settings, but parts of our website may not work correctly if your security settings are set too high. At the time of writing, the following technologies maybe in use on our website:-

Forms We collect information from you that you enter into any form (e.g. the debt test, callback request form) on our website. We receive this information when you submit a form. For information on how this data is used is used see section 2.3.
MoneyPlus Group cookies PHPSESSID This cookie is essential for the debt test form to operate and will be deleted when you close your browser.
We place our own first party cookies and other data files in your web browser cache for the purposes of operating our website, including session cookies necessary to use the debt test on our website (our session cookies are currently named PHPSESSID at the time of writing).
Google analytics __ga We use the Google Analytics service to collect and analyse information about how our visitors use our website. The service collects information in an anonymous form, including the number of visitors to our website, where visitors have come to the website from, and the pages on our website visited. We use this information to compile statistical and other information about the website in the form of reports. The information collected will also used by Google. The service places a JavaScript and several cookies on your web browser to operate. See below for a full list of individual cookies used by Google Analytics.
Advertising test_cookieOrblb
We use a range of services in connection with advertising, including enabling third party cookies to track when our website has been visited from an advert of ours shown on a third party website (e.g. a click through).Third party advertising networks may place third party JavaScripts and cookies in your web browser cache to enable management of adverts and click-throughs, including tracking of views and clicks. As at the time of writing, the services and third party advertising networks we use include the following:-

DoubleClick which is a service operated by Google to manage advertising sales, which at the time of writing places a JavaScript called test_cookie in your web browser cache, as well as placing a clear gif image on the website. By tracking visitors, DoubleClick may display adverts for us on third party websites.

Youtube visitor_info1_livePREF We use YouTube to display videos on our website. This mode may set cookies on your computer once you click on the YouTube video player, but YouTube will not store personally-identifiable cookie information for playbacks of embedded videos using the privacy-enhanced mode. At the time of writing these cookies are called visitor_info1_live and PREF.


2.2 What information do we collect?

We will collect name, address, log-in, transaction, payment and other information which our visitors enter into forms completed and submitted through our website.

Our technologies above also capture information about your use of our website, including where you visited our website from and click-throughs, what pages you visit, your use of each page (taps, clicks, gestures, cursor movements, scrolling, and key presses, and information entered into forms), and your feedback.

We also collect your browser information, including your browser make (e.g. Internet Explorer, Firefox, Safari, Opera, Chrome), your operating system (e.g. Microsoft Windows, OSX, Android), your IP address (a unique identifier allocated to your computer for your connection to the internet), and your domain name.

Our own and third party cookies and other technologies will also be used to collect information to track visits to our website and advertising. Please see further Paragraph 2.1 ‘What data collection methods (including cookies) do we use on our website?‘ above.

2.3 How will this information be used?

We respect your privacy and may use your information:-

  • to process any registration for an account on our website and for the subsequent administration of that account;
  • to process enquiries through our website;
  • to process any ticket purchases or other transactions through our website;
  • to log various usage and statistical information about your use of our website;
  • to administer the website and gather broad demographic information about users of the site;
  • to keep you informed about National Express Limited and our services;
  • to send you offers and promotions from National Express Limited and third parties, including details of special offers, promotions, new products and services;
  • to advise of changes to our website;
  • to improve our website, and to customise our website for our visitors; and
  • to track and manage advertising.

If you prefer not to receive any further marketing communications from us, you can opt out at any time. See further Paragraph 3.3 ‘Opt-out Procedure‘ below.

2.4 Who will we share your information with?

We may disclose information to:

  • our regulators, lawyers and auditors;
  • other companies within our group;
  • persons where required by law under a court order or subpoena;
  • third party service providers or agents acting on our behalf; and
  • providers of any of the services and technologies identified in Paragraph 2.1 ‘What data collection methods (including cookies) do we use on our website?‘ above and advertising networks.

3. Your rights

3.1 Retention

Personal information will be retained for as long as the purpose for which it was collected continues, in accordance with the Data Protection Act 1998. It will then be destroyed although copies may be retained if required to satisfy our legal, regulatory or accounting requirements.

3.2 Access Rights

Under the Data Protection Act 1998, you are entitled to a copy of any personal information we hold on you, but we may charge a fee of no more than £10 for providing this information.

Cookies Set By Google Analytics
Google Analytics sets the following cookies as described in the table below. A default configuration and use of Google Analytics sets only the first 4 cookies in the table.

Name Description Expiration
__utma This cookie is typically written to the browser upon the first visit to your site from that web browser. If the cookie has been deleted by the browser operator, and the browser subsequently visits your site, a new __utma cookie is written with a different unique ID. This cookie is used to determine unique visitors to your site and it is updated with each page view. Additionally, this cookie is provided with a unique ID that Google Analytics uses to ensure both the validity and accessibility of the cookie as an extra security measure. 2 years from set/update.
__utmb This cookie is used to establish and continue a user session with your site. When a user views a page on the site, the Google Analytics code attempts to update this cookie. If it does not find the cookie, a new one is written and a new session is established. Each time a user visits a different page on the site, this cookie is updated to expire in 30 minutes, thus continuing a single session for as long as user activity continues within 30-minute intervals. This cookie expires when a user pauses on a page on the site for longer than 30 minutes. 30 minutes from set/update.
__utmc This cookie is no longer used by the ga.js tracking code to determine session status.Historically, this cookie operated in conjunction with the __utmb cookie to determine whether or not to establish a new session for the user. For backwards compatibility purposes with sites still using the urchin.js tracking code, this cookie will continue to be written and will expire when the user exits the browser. Not set.
__utmz This cookie stores the type of referral used by the visitor to reach the site, whether via a direct method, a referring link, a website search, or a campaign such as an ad or an email link. It is used to calculate search engine traffic, ad campaigns and page navigation within the site. The cookie is updated with each page view to your site. 6 months from set/update.
__utmv This cookie is not normally present in a default configuration of the tracking code. The __utmv cookie passes the information provided via the _setVar() method, which can be used to create a custom user segment. This string is then passed to the Analytics servers in the GIF request URL via the utmcc parameter. 2 years from set/update.
__utmx This cookie is used by Website Optimizer and only set when the Website Optimizer tracking code is installed and correctly configured for web pages. When the optimizer script executes, this cookie stores the variation this visitor is assigned to for each experiment, so the visitor has a consistent experience on your site. See the Website Optimizer Help Center for more information. 2 years from set/update.